sou777 Privacy Policy

This Privacy Policy ("Policy") describes how sou777 ("we", "us", "our", or "the Platform") collects, uses, stores, shares, and protects the personal information of players ("you", "your") who access or use the sou777.bet website, mobile browser experience, and all associated services.

sou777 is committed to handling your personal information with transparency, care, and strict security controls. We collect only the data that is necessary to provide you with a safe, fair, and fully functional online casino and sports betting experience, and we do not sell your data to third parties for commercial gain.

This Policy applies to all users of sou777 globally, with particular relevance to players located in Bangladesh. Where Bangladeshi law imposes additional obligations regarding the handling of personal data, sou777 endeavours to meet or exceed those obligations. This Policy is written in English and is the authoritative version; any summarised or translated version is provided for convenience only and is not legally binding.

We may update this Policy periodically to reflect changes in our practices, technology, legal requirements, or regulatory environment. The date at the top of this document indicates when the Policy was most recently revised. Continued use of the platform following the publication of an updated Policy constitutes acceptance of the revised terms.

sou777 collects personal data through several means: directly from you when you register or use the platform, automatically through technical systems as you interact with the site, and in limited circumstances from third-party identity and payment verification providers.

1.1 Registration Data

When you create a sou777 account, we collect the following information:

• Full legal name
• Date of birth (to verify that you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (city, district, and country — for example, Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, or Mymensingh)
• Preferred currency (Bangladeshi Taka, BDT)
• Username and encrypted password

1.2 Identity Verification Data

Before we process your first withdrawal, and at any point where we are required to verify your identity under our know-your-customer (KYC) obligations, we may request:

• A copy of your National Identity Card (NID), passport, or driving licence
• A recent utility bill, bank statement, or mobile wallet screenshot confirming your registered address
• A selfie photograph holding your identity document

These documents are processed through secure channels and retained only for as long as is required by applicable regulations.

1.3 Financial Transaction Data

We record details of all deposits and withdrawals made through the platform, including transaction amounts in BDT (e.g., ৳200 minimum deposit), timestamps, payment method identifiers (such as bKash or Nagad wallet reference numbers), and transaction status. We do not store full card numbers or complete mobile wallet credentials in recoverable form.

1.4 Gameplay and Betting Data

We collect records of your gaming and betting activity on sou777, including games played, bets placed, bet amounts, outcomes, session durations, and responsible gaming tool usage. This data is used to ensure fair play, detect prohibited conduct, resolve disputes, and fulfil our responsible gaming obligations.

1.5 Technical and Device Data

When you access sou777, our servers and analytics systems automatically record certain technical information, including:

• IP address and approximate geolocation (country and city level)
• Browser type and version
• Operating system and device type
• Pages visited and features used
• Session start and end times
• Referring URL (the page you came from before arriving at sou777)

1.6 Communications Data

When you contact sou777 customer support via email or live chat, we retain records of those communications, including your messages, our responses, and any attachments or screenshots you submit. These records are used to resolve your inquiry and to improve our support service.

sou777 processes your personal data for specific, legitimate purposes. The table below summarises the primary uses and the legal basis for each.

sou777 does not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human oversight. Where automated systems are used for fraud detection or responsible gaming alerts, a member of the sou777 compliance team reviews flagged cases before any account action is taken.

sou777 uses cookies and similar tracking technologies to deliver and improve the platform experience. A cookie is a small text file placed on your device when you visit the site. Cookies allow us to recognise your device on return visits, maintain your session, and understand how players use the platform.

3.1 Types of Cookies We Use

You may configure your browser to reject or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging into or using core features of the sou777 platform. Browser-level cookie controls are typically found in your browser's privacy or settings menu.

sou777 does not sell your personal data. We share your information only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

4.1 Payment Service Providers

To process deposits and withdrawals, we share transaction-relevant data with payment service providers including bKash, Nagad, Rocket, Upay, and banking partners such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These providers receive only the data required to execute the payment and are bound by their own data protection obligations.

4.2 Game and Software Providers

Our casino and betting games are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session identifiers to deliver game content and calculate results. They do not receive your full name, payment details, or NID information.

4.3 Identity Verification Providers

Where third-party KYC services are used to verify your identity documents, those providers process your data strictly for verification purposes and are prohibited from using it for any other purpose.

4.4 Legal and Regulatory Disclosure

sou777 may disclose your personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal activity. We will notify you of such disclosure where legally permitted to do so.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of sou777's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and of any material changes to this Policy that result from it.

sou777 retains your personal data for as long as your account is active and for a further period after account closure as required by applicable law and regulatory guidance. The following general retention periods apply:

• Account registration data: Retained for the duration of the account and for a minimum of five (5) years following permanent account closure.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of verification, in accordance with standard anti-money laundering requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gameplay and betting records: Retained for a minimum of three (3) years from the date of the relevant activity.
• Customer support communications: Retained for two (2) years from the date of the last communication in a support thread.
• Technical and device logs: Retained for up to twelve (12) months from the date of collection, unless required for an ongoing investigation.

When data is no longer required for its stated purpose and no legal retention obligation applies, it is securely deleted or anonymised so that it can no longer be linked to any individual.

As a sou777 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] from your registered email address. We will respond to all valid requests within thirty (30) calendar days.

sou777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and sou777 servers.
• Encryption of stored sensitive data, including passwords, which are hashed using a strong, salted cryptographic algorithm and are never stored in recoverable plain text.
• Access controls limiting internal access to personal data to those employees and contractors who require it to perform their role, on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Multi-factor authentication options for player accounts and mandatory two-factor authentication for all administrative access.
• Intrusion detection and anomalous access monitoring systems operating continuously.

While sou777 takes all reasonable steps to safeguard your personal data, no system can be guaranteed to be entirely free from risk. You are responsible for maintaining the security of your own device and account credentials. If you suspect your account has been accessed without your authorisation, contact [email protected] immediately.

sou777 is strictly prohibited to persons under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that an account has been registered by or on behalf of a person under 21, we will immediately close the account, void any bets and winnings, and securely delete or anonymise the associated personal data, except where retention is required by law.

If you are a parent or guardian and believe that a minor in your care has registered a sou777 account, please contact [email protected] without delay so that we can take appropriate action.

sou777 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

If you disagree with any revision to this Policy, you should cease using the platform and request account closure by contacting [email protected]. Continued use of the platform following the publication of a revised Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way sou777 handles your personal data, please contact our data protection team at:

Please include your registered email address and a clear description of your request or concern so that we can locate your records and respond efficiently. For identity verification purposes, we may ask you to confirm your identity before processing certain requests, such as data access or erasure.